Service Desk Operator
Are you the new face at Netlink?
Netlink has been providing the SME market with outsourced IT solutions since 1994. We are looking someone with a passion for IT and a commitment to customer service to join our Service Desk team. Quite simply, we want someone awesome!
Service Desk with a difference!
You will be providing first level support; over the phone, via email and on site. There will also be plenty of time to learn and grow your skills while delivering first class customer service.
You will need:
- Experience in a corporate Service Desk environment
- A passion for customer service\
- Strong problem solving, analytical and research skills
- Ability to handle a busy environment
- Excellent written and verbal communication skills
- Motivation to take on new challenges
- Strong technical background in general desktop support, Windows (desktop and server), Active Directory, Exchange / Outlook and Networking
The following will be advantageous:
- Relevant tertiary qualifications
- Experience leading or managing IT staff
- Technical certification (e.g. Microsoft, Cisco, Citrix)
- Knowledge and experience in ITIL practices
- Experience with ConnectWise PSA software
Reach your full potential!
People who are passionate about what they do never stop learning. Our Service Desk Manager will support your desire to grow your knowledge by personally assisting you in developing a training strategy. We will encourage you and give you every opportunity to further your professional development.
If you want to work in an energetic, enjoyable and challenging environment, please submit your application here.
