Our Service Desk systems are based on the IT Infrastructure Library (ITIL) framework, a world-leading framework for IT service management that endorses a best practice approach.
Netlink Group Service Desk goes beyond the traditional help desk offering, with our systems enabling us to analyse service requests, assess underlying causes and empowering our qualified engineers to recommend pro-active, strategic solutions so that future problems may be avoided.
Our Staff
We select qualified, service-oriented engineers to interact with clients to solve their problems. Our ongoing education programs ensure that our Service Desk specialists are up to date with latest technologies, and they are further trained in the support of your specific IT environment.
On-Site Support
When problems require hands-on support at your premises, our Service Desk co-ordinates with our Managed Service engineers to be on-site within agreed times.
Reports
Our Service Desk provides monthly reports to customers. These reports can be customised to your requirements.
Pricing
We recognise that no business is the same, so we tailor a Service Desk solution that meets your needs and budget. Whether you require incident management or remote technical support, user or time based pricing, fixed or pay as you go. All Service Desk contracts are designed to compliment an existing Managed Service contract, however we also tailor our service for companies that require a stand alone Service Desk solution, at very competitive rates.
Contact us to arrange a free consultation with our Account Management staff.
